cv789 FAQ

cv789 requires a government-issued photo ID (Indonesian KTP or valid passport) and a recent proof of address (such as a bank statement or utility bill dated within the last three months). Some players may also be asked to submit a selfie holding their ID. KYC documents are reviewed by our team within one to three business days.

Account suspensions at cv789 are typically triggered by incomplete KYC verification, a failed identity check, a self-exclusion request, suspected fraudulent activity, or a violation of our Terms and Conditions. If your account has been locked and you believe it is in error, contact [email protected] with your username and a brief description of the issue. Our team will investigate and respond within 24 hours.

No. cv789 strictly enforces a one-account-per-player policy. Duplicate accounts are a violation of our Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password-reset function on the login page or email [email protected] for assistance.

To permanently close your cv789 account, email [email protected] from the email address registered to your account and state that you wish to close it permanently. Before closure is processed, any remaining balance must be withdrawn to your verified bank account or e-wallet. Closure requests are processed within five business days. If the closure is related to problem gambling, we strongly recommend requesting a self-exclusion instead.

Deposits made via BCA bank transfer to cv789 are typically credited to your account within 1 to 5 minutes after the transfer is confirmed by BCA's system. During peak periods — particularly around major BRI Liga 1 match days or live casino events — processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact our support team with your transfer receipt.

The minimum deposit on cv789 is Rp 10.000 for most payment methods, including BCA, BRI, BNI, Mandiri, CIMB Niaga, and OCBC NISP bank transfers. For e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja, the minimum may vary slightly depending on the wallet provider's own transaction limits. Always check the cashier page for the most current minimum and maximum deposit amounts.

The minimum withdrawal amount to a Mandiri bank account on cv789 is Rp 50.000. Withdrawals are processed in IDR and paid directly to the bank account registered during your KYC verification. Note that cv789 only sends withdrawals to accounts in your own name — third-party withdrawals are not permitted under any circumstances.

Most withdrawals on cv789 to Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) are processed within 15 to 60 minutes during standard operating hours. E-wallet withdrawals to OVO, DANA, GoPay, ShopeePay, and LinkAja are generally faster — typically 5 to 15 minutes. Withdrawals submitted outside of WIB business hours or during high-volume periods may take up to 3 hours.

cv789 does not charge any platform-side fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees. BCA, BRI, BNI, and Mandiri typically charge a small transfer fee per transaction depending on the transfer type (SKN, RTGS, or BI-FAST). We recommend using BI-FAST transfers for speed and lower fees where available.

Yes. cv789 supports deposits via OVO, GoPay, DANA, ShopeePay, and LinkAja. To deposit via e-wallet, select your preferred wallet in the cv789 cashier, enter the amount in IDR, and follow the in-app payment instructions. E-wallet deposits are among the fastest methods available and are popular with players who prefer not to use traditional bank transfers.

cv789 Sportsbook covers an extensive range of football competitions, including BRI Liga 1 (Indonesia's top domestic league featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and the AFF Cup featuring Timnas Indonesia (the Garuda). Betting markets include match result, Asian handicap (voor bola), over/under, mix parlay, and more.

Mix parlay (a combined multi-leg accumulator bet) allows you to combine two or more selections from different matches into a single bet. All legs must win for the bet to pay out — but the odds multiply together, meaning even a modest stake on a mix parlay can yield a very large return. cv789 offers mix parlay across football, basketball, and other sports. The minimum number of legs is typically 2, and the minimum stake applies per the cashier rules.

Yes. cv789 offers togel (Indonesia's traditional numbers lottery), one of the most popular betting formats among Indonesian players. You select a set of numbers, choose your bet type (2D, 3D, or 4D), and place your wager in IDR. Results are drawn on a schedule published in the cv789 game lobby. Togel on cv789 uses a provably fair draw mechanism, and winnings are credited to your account automatically after each draw.

cv789 hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. Slot gacor (loosely, "hot" or "loose" slots — games that players perceive as paying out frequently) is a popular term among Indonesian slot players. While RTP (return-to-player) percentages are published for all slots on cv789, individual session results are always random. Popular titles include Gates of Olympus, Sweet Bonanza, and Starlight Princess from Pragmatic Play.

cv789 is fully optimized for mobile browsers on Android and iOS. You can access the full platform — including slots, live casino, sportsbook, and the cashier — directly through your phone's browser without downloading any app. The mobile site is responsive and loads quickly on standard Indonesian mobile data connections. Bookmark the cv789.ws URL on your home screen for the fastest access.

cv789 offers a welcome deposit bonus to all newly registered players who complete KYC verification and make their first deposit. The bonus amount and percentage are displayed in the promotions section of the platform at the time of your first deposit. You must opt in to claim the bonus — it is not applied automatically. Always read the full bonus terms before opting in, including the wagering requirements and eligible games.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before any winnings derived from it can be withdrawn. For example, a Rp 100.000 bonus with a 20x wagering requirement means you must place a total of Rp 2.000.000 in qualifying bets before withdrawal is permitted. cv789 publishes clear wagering requirements for every bonus — always check before claiming.

Yes. cv789 runs weekly cashback and rebate promotions for active players across the sportsbook, slots, and live casino verticals. Cashback is calculated as a percentage of your net losses over a defined period and credited back to your account in IDR. The cashback percentage and maximum cap vary by promotion and player tier. Check the cv789 promotions page after logging in to see current offers available to your account.

Bonus eligibility varies by promotion. Most welcome and deposit bonuses on cv789 are valid for slots and live casino games. Togel (numbers lottery) and sabung ayam (traditional Indonesian cockfighting betting) may be excluded from certain bonus wagering contributions — this is clearly stated in the individual promotion's terms. If you are unsure whether a specific game counts toward your bonus wagering, contact [email protected] before playing.

cv789 operates under an international gaming license and is committed to fair, transparent, and secure online gaming. The platform uses 256-bit SSL encryption to protect all data transmissions and financial transactions. All games are provided by certified studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) whose RNG systems are independently audited for fairness. cv789 is a Provably Fair, RNG Certified, and internationally licensed platform.

cv789 employs industry-standard 256-bit TLS/SSL encryption on all pages and transactions. Your personal data is stored securely on encrypted servers and is never sold to third parties. Access to player account data is restricted to authorized cv789 staff on a strict need-to-know basis. For full details on how your data is collected, stored, and used, please read our Privacy Policy.

You must be at least 21 years of age to register and play on cv789. This is a firm, non-negotiable policy. Age is verified through our mandatory KYC process, which requires a government-issued ID showing your date of birth. Any account found to belong to a player under 21 will be immediately closed. cv789 does not accept players under the legal gambling age under any circumstances.

To activate a deposit limit, loss limit, time-out, or full self-exclusion on cv789, email [email protected] stating the tool you want and the parameters (e.g., "daily deposit limit of Rp 500.000" or "self-exclusion for 3 months"). Our responsible gaming team will activate your chosen tool within one hour during peak hours, or within 24 hours at most. Self-exclusions cannot be reversed during the chosen period. For more information, visit our Responsible Gaming page.

cv789 customer support is available 24 hours a day, 7 days a week — including Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day. Reach us by email at [email protected]. Our team includes native Indonesian-speaking agents available on all shifts across WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones. We aim to respond to all enquiries within one hour during peak hours.