Privacy Policy

1 Definitions

In this Privacy Policy, the following terms carry the meanings set out below unless context requires otherwise:

• "cv789" / "we" / "us" / "our" — refers to the cv789 online gaming platform, accessible at https://cv789.ws, operated by its internationally licensed entity.
• "Player" / "you" / "your" — refers to any individual who registers a cv789 account, visits the cv789 website, or otherwise interacts with our platform or services.
• "Personal Data" — any information that identifies or could reasonably be used to identify a living individual, including name, email address, date of birth, residential address, payment details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion.
• "Services" — all gaming products, sportsbook markets, live casino tables, slot games, and related services offered through the cv789 platform.
• "KYC" — Know Your Customer identity verification, carried out to confirm a player's identity, age, and place of residence before withdrawals or at any other stage at cv789's discretion.
• "IDR / Rp" — Indonesian Rupiah, the sole transaction currency on cv789.
• "Cookies" — small text files placed on your device by the cv789 website to enable core functionality, analytics, and personalization.

2 Data We Collect

cv789 collects two broad categories of personal data: information you provide to us directly, and information generated automatically by your use of the platform.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

3 How We Collect Data

cv789 collects your personal data through the following channels:

• Direct interactions: When you register a cv789 account, complete the KYC verification process, make a deposit or withdrawal in IDR, contact our support team, or respond to a promotion, you provide us with personal data directly.
• Automated technologies: When you visit the cv789 website or use any of our Services, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies.
• Third-party payment providers: When you transact through a supported Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), your payment provider may share transaction confirmation data with us to reconcile your account balance.
• Identity verification providers: Where we engage third-party KYC or fraud-screening services to verify your identity, those providers may return data derived from cross-referencing your submitted documents against databases they maintain.
• Game and sportsbook providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, and data feed providers for sportsbook markets (BRI Liga 1, EPL, La Liga, Champions League, and other competitions), may share game-round or bet-settlement data with cv789 for account crediting and dispute resolution purposes.

4 Purposes of Processing

cv789 processes your personal data only for clearly defined purposes. The table below maps each purpose to the data categories used:

5 Legal Basis for Processing

cv789 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to register your account, deliver the Services you have requested, process your deposits and withdrawals in IDR, and manage your account is carried out on the basis that it is required to perform the contract between cv789 and you.
• Legal obligation: Processing carried out to comply with applicable laws and regulations — including anti-money-laundering (AML) obligations, age verification requirements (21+), and regulatory reporting — is based on cv789's legal obligations under the laws of its licensing jurisdiction.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, internal analytics, and improvement of our Services is carried out on the basis of cv789's legitimate interests, provided those interests are not overridden by your privacy rights.
• Consent: Where cv789 sends you direct marketing communications (for example, promotional emails about bonuses, seasonal offers tied to Indonesian cultural events such as Idul Fitri or Ramadhan, or new game releases), we do so on the basis of your prior consent. You may withdraw this consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing email.

6 Data Sharing

cv789 does not sell your personal data. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, under contractual data-processing agreements that require them to maintain confidentiality and process data only as instructed by cv789. These providers include:

• Payment processors and Indonesian bank gateway operators (for IDR transaction processing via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja)
• KYC and identity verification technology providers
• Fraud detection and anti-money-laundering screening services
• Game studio content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others)
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Analytics and platform-monitoring tools

6.2 Regulatory and Law Enforcement Authorities

cv789 may disclose your personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by applicable law, court order, or regulatory directive. Such disclosures will be made only to the extent strictly necessary and, where legally permissible, cv789 will inform you that a disclosure has been made.

6.3 Business Transfers

In the event that cv789 or any part of its business is acquired, merged, or transferred to another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that arise as a result, with reasonable advance notice before the transfer takes effect.

7 International Data Transfers

cv789 operates internationally, and some of our service providers are based outside Indonesia. When your personal data is transferred to a country that may not have data protection laws equivalent to those of your home jurisdiction, cv789 ensures that appropriate safeguards are in place, including:

• Standard contractual clauses requiring the recipient to protect your data to a standard consistent with this Privacy Policy.
• Transfers only to recipients in jurisdictions that cv789's licensing authority recognizes as providing adequate data protection.
• Data processing agreements that impose binding obligations on the recipient regarding confidentiality, security, and permissible use.

By registering a cv789 account and using our Services, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia for the purposes described in this Policy.

8 Cookies & Tracking Technologies

cv789 uses cookies and similar tracking technologies to ensure the platform functions correctly, to analyze how players use the site, and to personalize your experience. The types of cookies we use are described below:

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling Strictly Necessary cookies will impair your ability to use the cv789 platform, including logging in and accessing the cashier.

9 Data Retention

cv789 retains your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with cv789 and for a minimum of five (5) years after account closure, in accordance with standard AML record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial regulatory compliance.
• Customer support communications: Retained for a maximum of three (3) years from the date of the last interaction, unless retention for longer is required for ongoing dispute resolution or legal proceedings.
• Marketing consent records: Retained for as long as you hold a cv789 account or until you withdraw consent, plus one (1) year thereafter as evidence of consent.
• Analytics and usage data: Retained in anonymized or aggregated form for up to twenty-four (24) months from collection.

When the applicable retention period expires, cv789 will securely delete or irreversibly anonymize the relevant personal data so that it can no longer be associated with you as an identifiable individual.

10 Security Measures

cv789 implements a layered set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the cv789 platform.
• Encryption at rest for sensitive data stored on cv789 servers, including KYC documents and financial records.
• Role-based access controls ensuring that cv789 staff can only access personal data on a strict need-to-know basis.
• Regular independent security audits and penetration testing of the cv789 platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Real-time fraud monitoring systems that flag anomalous account activity for review by the security team.
• Secure data destruction procedures ensuring that personal data is irreversibly deleted when retention periods expire.

While cv789 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely immune to risk. We cannot guarantee absolute security, and we encourage all players to adopt good personal cybersecurity practices.

11 Your Rights

As a cv789 player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. cv789 will respond within thirty (30) calendar days of receiving a valid request, free of charge for reasonable requests.

• Right of Access: You have the right to request a copy of the personal data that cv789 holds about you, together with information about how and why it is being processed.
• Right to Rectification: You have the right to request that cv789 corrects any personal data that is inaccurate or incomplete. You may also update certain account information directly through the account settings area after logging in.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right is subject to cv789's legal retention obligations — data that must be retained for AML, KYC, or regulatory purposes cannot be deleted early.
• Right to Restriction: You have the right to request that cv789 restricts the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of cv789's legitimate interests, including processing for direct marketing purposes. If you object to direct marketing, cv789 will cease that processing immediately without requiring justification.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

12 Minors (Under 21)

If you are under 21 years of age, you must not register a cv789 account or use any of our Services. If cv789 discovers or has reason to believe that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. KYC age verification is employed specifically to enforce this restriction.

If you are a parent or guardian and believe that your child under the age of 21 has registered a cv789 account or submitted personal data to our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

13 Third-Party Links

The cv789 platform may contain references to or content from third-party game studios and sports data providers. While cv789 takes care to work only with reputable partners, we do not control the privacy practices of any third-party websites or services. This Privacy Policy applies solely to data collected and processed by cv789 in connection with the cv789 platform. cv789 accepts no responsibility for the privacy practices of any third party, and we encourage you to review the privacy policies of any third-party service you use independently of cv789.

14 Policy Amendments

cv789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or by posting a prominent notice on the cv789 platform, with the updated effective date clearly stated at the top of the Policy.

Your continued use of the cv789 platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree with a material change, you have the right to close your account and request deletion of your personal data in accordance with Section 11, subject to cv789's lawful retention obligations.

15 Contact & Data Protection Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about the way cv789 handles your personal data, please contact our support team. All privacy-related enquiries are handled with priority and in strict confidence.

For matters relating to responsible gaming and self-exclusion, please refer to our dedicated Responsible Gaming page. For the full terms governing your use of the cv789 platform, please read our Terms & Conditions. Common questions about data security, account management, and payments are also addressed in our FAQ.